Colt Technology services - Manager/Associate Senior Manager, Billing Account & Tariff Management
Colt Technology Services
148 days ago

No of Position
Maximum Age
Not specified
Min. Experience
1 Years
Not specified
Job description

Role Title: Manager/Associate Sr Manager, Billing Account and Tariff Management

Key responsibilities: 

  • Responsible for Billing Account and Tariff Management
  • Responsible for Billing Master Data, Tariff Creation, Tariff Modification, Tariff Association processes for Standard and Bespoke Tariffs.
  • Responsible for improvements/enhancements
  • Responsible for people management of the team members
  • Day to day operational team performance and management
  • Ensure policies, SLAs and KPIs are adhered to
  • Monthly reviews and Business Metrics
  • Provide cover/support for team members
  • Setting and monitoring team and individual performance targets
  • Ensuring the KPIs and performance are regularly reviewed and monitored to maximise cash
  • Quality and governance initiatives to increase accuracy
  • Compliance with the current process design and specifications, process excellence and data quality principles
  • Initiate and influence improvements to policy and process
  • Ensure readiness of billing systems and processes to support new products, services and processes across Colt
  • Work closely with the peer group on improvements/automations within Billing and Cash Mgmt
  • Hire and retain talent in line with future requirements of the business

Skills and Experience:

  • The ideal candidate must demonstrate the following essential attributes: 
  • Vast experience (min 10 years) of leading teams within Shared Service Centre environment
  • Fluent English.
  • Proven track record in Billing operations and Projects
  • Interconnect and Kenan experience preferred
  • Experience with billing system and process enhancements
  • Performance reviews and team management
  • Key Customer Account Relationships
  • Dispute Resolution
  • Decision making and accountability
  • Computer literate with knowledge of Oracle, SAP or similar preferred
  • Possess good level of knowledge of Microsoft office suite i.e. Excel, Word, PowerPoint, etc
Telecom, ISP
Functional area
Finance, Accounts, Investment Banking, Tax, Audit
Operations manager
Billing systems
Computer literacy
Master data
Decision making
People management
Shared services
Data quality
Business performance management
Job Type
Full Time
Posted by Admin
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